Keynote Speech
Talk
to the Hand Cause the Ears Ain’t List’en - inspiring
the next generation and building a loyal workforce
- Do you have a work environment where people love their jobs
and look forward to coming to work every day?
- Do your customers love the experience they have with your
company’s representatives? Or do your customers complain
or, worse, jump ship because of poor service experiences?
- Do you need proven strategies to inspire loyalty and dedication
in your 20- and 30-something employees? Does your service staff
feature a revolving door of employees that won’t stick
around for more than 6 months?
- Do you need your employees to take ownership of your company’s
profitability goals, to show commitment to growing your business?
In the service industry, it’s likely that your bottom line
depends upon satisfied customers and dependable, hard-working
employees. And if you’re like most businesses, your service
staff is made up primarily of Gen-X and Gen-Yers, known for characteristics
like their “free spirits” (stubborn streak?), lack
of respect for authority, and their allegiance to themselves rather
than the company they work for.
For the Boomer manager with a very different value system, the
X / Y generation is frustrating—even maddening—to
deal with! But with the entire Boomer generation retiring within
the next ten years, if a company is to remain competitive, motivating
this age group is crucial—and not nearly as impossible as
you may think!
The 20- and 30-year-old workforce has a strong sense of personal
identity and a value system very different from their Boomer counterparts.
When you understand what those values are, you can create a corporate
culture that supports them, and inspires the loyalty and dedication
you need to ensure longevity and profitability in the 21st century!
This presentation will help you:
- Create a work environment that will inspire your employees
to give you their best work every day,
- Understand the key motivators of a Gen-X and Gen-Y workforce
so you can harness those distinctions to increase productivity,
- Identify the strategies you need to implement to increase
job satisfaction, reduce turnover and absenteeism, and to increase
profitability,
- Motivate your employees to WOW your customers with amazing
service that fosters loyalty to your products and services,
and
- Make “commitment” a key part of your company culture:
commitment to the company, commitment to the team, and commitment
to the customers.
