Everyone was shocked how quickly the demonstrations started and spread throughout the county of Egypt. Through the use of social media sites like: twitter and facebook the word was spread- fast. People got organized and demonstrated. Hopefully organizations, managers and leaders paid attention.
If your organization is not customer friendly, word can spread not to do business with you. If your organization is unfair to employees….beware- the word will spread. Managers can no longer hide behind the veil of secrecy. If you want to retain top employees… be fair to all. If you want your business to be successful you need to give GREAT service to EVERY customer- no matter if they have a nose ring or are using a cane to cross the street. The other day I was teaching a management skills class and a “proud grandma” in the room told us that she text’s several times a day to her grand children. Texting is not just for the under 40 crowd. This is now the world of instant communication.
Clearly, what happened in Egypt is a great example of the the power of social media and instant communication. Take note!
